Managing the BlackBerry Enterprise Server (BES) up to version 4.x with HP Operations

Looking for a way to integrate management of your BES infrastructure into HP Operations Software?
The NiCE BlackBerry SPI is a complete HP Operations integration, implementing distributed monitoring of the BlackBerry Enterprise Server (BES) deployed in Lotus Domino/Notes or Microsoft Exchange environments.
The NiCE BlackBerry SPI provides extensive log file monitoring, performance thresholding, and handheld device monitoring which will improve the overall availability and performance of the BlackBerry Enterprise Server.

• View the new NiCE BlackBerry SPI Introduction Movie
  
• Register for a Free Evaluation Copy now!
• Do get back to us if you like to monitor your BES version 5 with the new HP BlackBerry SPI 3.00

Proactively Monitor BES logfiles for Errors

The NiCE BlackBerry SPI continuously monitors all the BES logfiles looking for error conditions and events which if found are converted to messages. The SPI also provides a comprehensive library of pre-configured policies.

• BlackBerry events going into all BES $LogRoot log files are converted real time into a standard file monitored by HP Operations logfile templates/policies
• Monitor the Message Receipt Confirmation tool log file
• Central customization and management of critical messages
• Capture state of server at time of problem with annotation text interface
• BlackBerry event help text converted to HP Operations help

BES Performance Monitoring: What’s the status of my BES server, what’s normal?

The NiCE BlackBerry SPI helps you quantify the performance of your BES infrastructure.

• Monitor BES statistics using centralized HP Operations monitor templates/policies
• Reliable opcmon interface
• Monitor for values over threshold for specified duration
• Pending Counts, OutOfCoverage, MessageFlow
• Monitor any available BES statistics using standard BES SPI interface

Handheld Monitoring: Are the messages getting through?

• The NiCE BlackBerry SPI can monitor devices as they go in and out of coverage and alert you to devices that have been out of coverage for a specified amount of time
• The SPI can also monitor the message round trip time - essentially pinging the handheld device
• Thresholding on these metrics alert you to potential network issues and/or unexpected outages